Rochdale Boroughwide Housing (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area.

As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for.

  • Putting People First: We listen with empathy, respond with compassion, and make it easy for our customers to access our services.
  • Doing What We Say: We earn trust through honesty, integrity, caring and keeping our promises.
  • Working As One: We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities.
  • Delivering Quality: We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home.
  • Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve.