There are a variety of different ways you can have your voice heard and help to shape and influence services at RBH, from responding to a quick survey to getting involved in a deep dive review of our repairs service.
We’re keen to hear from as many tenants as possible. If you need any support to get involved in any of the below opportunities, please don’t hesitate to get in touch at email@example.com.
Tenant Voice Forums
There are four Tenant Voice Forums, one for each of the townships - Rochdale, Heywood, Middleton, and Pennines. Members of the forums meet on a quarterly basis to discuss issues relating to the local area, from the maintenance of communal areas to issues with anti-social behaviour. The groups work with colleagues across RBH and external partners such as the Council and the Police to come up with solutions.
A panel of tenants who meet every other month to review RBH complaint handling performance. The group look at a selection of closed complaints cases and put forward recommendations for improvements. The panel report back findings and recommendations to the Tenant Services Committee on an annual basis.
Tenant Communication Champion
If you have a passion for communication and a keen eye for detail, why become a Communication Champion and help us create and review how, where and when we communicate with tenants. From giving feedback on standard letters, such as the annual rent letter, to reviewing the content in a tenant newsletter, to working on some engaging content for our social media channels. You can get involved as much or as little as you like, depending on your interests and how much time you have to give.
Diversity, Inclusion and Belonging Advocates
Are you passionate about equality, diversity, and inclusion? Do you want to make a difference in your community and within RBH? If so, we are looking for you!
The role of a Diversity, Inclusion and Belonging Advocate is to promote, celebrate and raise awareness of equality, diversity and inclusion issues and best practice, to challenge discrimination and to organise and participate in events and activities. You can get involved as much or as little as you like.
Involvement in Policy & Strategy Reviews
As and when RBH create new/review existing tenant facing policies and strategies, we will invite tenants to take part and provide feedback. Typically, this will take the form of a workshop hosted by the policy/strategy author followed by an opportunity to provide feedback. Occasionally, we may simply share the document via email and ask for feedback electronically.
Community Funding Panel
An opportunity to get involved in deciding how RBH’s Community Fund is allocated to community projects across the Borough. The group meet twice a year to review funding applications and allocate money based on need and benefit to RBH tenants.
Our Community Drop-ins take place weekly across the borough, in different areas each week. The drop-ins are an opportunity for tenants and residents to meet with members of their local neighbourhood housing team, to report repairs, discuss rent or simply to have a brew and a chat! Why not pop in and see us at a drop-in near you?
Independent Living Scheme Get Togethers
We have a rolling programme of Get Togethers in our Independent Living Schemes (ILS), with meetings taking place in each township each quarter. ILS tenants and residents from within the local area are invited to attend, to meet with members of management from the ILS service and bring to the fore any issues or suggestions they may have.
Estate Walkabouts / Walk & Talk Events
Join your Housing Officer on a walk around your neighbourhood where you can talk to them about any ideas or concerns you may have about the area.
We always welcome feedback, whether it relates to your most recent repair work or how we have handled reports of anti-social behaviour. There are regular opportunities to give your feedback on the services you receive, as you receive them. Occasionally, you may receive a phone call from an independent company to ask how satisfied you are with the services that we provide in general – these are called Tenant Satisfaction Measures (TSM’s), we are required to carry out these surveys by the Social Housing Regulator, who may wish to look at the results at any time. We appreciate you taking the time to give us your honest feedback!
Complaints and Compliments
To understand what we are doing well and where we need to make improvements, we welcome both compliments and complaints. If you are not happy with the services you have received and we have not been able to resolve the issue, we want to know. You can provide feedback here.
Why not follow us on social media for up-to-date news and details of events. Feel free to use our social media platforms to get in touch or provide feedback if it works best for you!
The Tenant Participation Advice Service, known as TPAS, are national Tenant Engagement Experts. As members of TPAS, all tenants and employees of RBH can sign up to access member only events and free resources. To find out more, click here.