Published: 05 February 2025
We're focused on doing the best we can for all our customers and making decisions based on what you feel is most important.
To help us do this we need to better understand the needs, wants and aspirations of all our customers.
That’s why our Customer Census is now getting underway. We’ll be contacting every customer living in one of our homes across the borough. We may contact you through phone, SMS, email or letter. We've asked the industry experts at a company called TLF Research to help us to do this.
We'll be asking you about what you think about the services we provide and the things you'd like to see us do in your neighbourhood. We will also be asking you questions about you and anyone else who lives in your home, so that we can better understand you and your needs.
We would really appreciate a few minutes of your time so that we can use this information to make our services better. We want you all to have you say and are looking forward to getting to know you even better.
Our team are also visiting some customers in their homes to make sure that the data we hold about you is accurate and to talk about anything we can do to help support you. You may see these visits referred to as a “tenancy audit”.
If you’d like to know more about our Customer Census, please e-mail customer@rbh.org.uk or call us on Freephone 0800 027 7769.
