Published: 03 September 2024
The law says that every year we need to carry out safety checks on your boiler and other gas-supplied appliances in your home. It is really important that we do this for your safety and the safety of your friends and family, your neighbours, and our RBH team.
We also need to carry out a check of the electrical installation within your home at least every five years.
We'll contact you in advance to let you know when our engineers will visit your home. If the appointment is not convenient, please let us know straight away so that we can rearrange your appointment.
Please make sure you allow us access to carry out these essential safety checks. These are to keep your home safe. As this is a legal requirement, if we're not able to gain access to your home, we will need to take additional steps. As a last resort, we may need to ask the court to help us gain access to your home. If this happens, you may have to pay these costs - an average of £940.
Last year, 99.2% of our customers allowed us access to their homes to carry out these essential safety checks. Thank you for helping our team to keep you safe.
Are you worried about topping up your meter?
If you have a pre-payment or pay-as-you-go meter, you'll need to have at least £10 of credit to enable us to carry out the check. Remember that your gas supplier will usually charge you a daily amount (known as a "standing charge") which can lead to a debt on your meter.
If you have any concerns about topping up your meter, or are facing any other financial difficulties, our Money Matters Team can help.
