Published: 09 October 2024

Update: December 2024

Applications for the Customer Services Committee vacancy have now closed. Thank you to everyone who has expressed an interest.

Join our Customer Services Committee 

We're looking for an additional RBH customer to join our Customer Services Committee. 

As part of our commitment to providing safe and secure homes and great services, our Board have established a Customer Services Committee which is made up of Board Members and up to three customers. We currently have two customer members appointed to the committee. We're looking for a third customer member to join the committee and work with our Board to make sure we hear directly from those living in our homes to inform how we are delivering the services our customers expect and deserve. 

  • This is a paid role, and the successful candidate will receive £1,560 per year for a minimum of four meetings each year plus meeting preparation time and visits to RBH events and sites. 

The successful candidates will be passionate about our communities and the people who live in them. They’ll be able to use data and information provided to the committee to shape what RBH does for its customers.  We want someone who will share our commitment to equality, diversity, and inclusion and we are encouraging applications from anyone who holds a tenancy or is a leaseholder.    

We want to make it really easy to apply and we’re happy to have a chat before applications are due for anyone wanting to know more. Please contact our Governance Team who will be happy to make contact with you – you can email customercommittee@rbh.org.uk or call us on Freephone 0800 027 7769.

About the committee 

The committee will ensure that our customers have a voice in the development of strategies, policies, and service standards. They'll review and recommend to the Board all customer-facing strategies, scrutinise the performance of our repairs team (including in relation to damp and mould), and make sure that our services meet the needs of our diverse tenant and customer base. The committee will monitor our performance against the Regulator's tenant satisfaction measures and consumer standards, and regularly review customer feedback on service delivery, including complaints.

Meetings are usually in the early evening – starting around 5pm.

What happens next 

We'll invite longlisted applicants to participate in a facilitated "mock committee" exercise – we’ll send papers out a week in advance. This will give applicants a good sense of how the committee will focus its work. Applicants who successfully complete this stage will be asked to attend an interview with the Chair of the Committee (Tim Weightman) and other members of the Committee. The successful candidate will be notified following the interviews, and their induction will take place upon appointment.

The mock committee and interview stages are likely to take place in January 2025 - we will confirm dates as soon as we can.