Has someone called you to ask about disrepair?

We know that Claims Management Teams – also known as "claims farmers" - are calling on residents to encourage tenants to make disrepair claims.

We know that some of these organisations hope that you will assume that they are from RBH and let them into your home. They aren't! All RBH team members carry identification with them. If in any doubt, please ask, and don’t sign any paperwork on your doorstep.

Claims farmers aim to sign tenants up to a legal process. Your details are likely to be passed to solicitors who will ask you to sign a Conditional Fee Agreement. You may have heard these called "no win, no fee" agreements. These agreements are not risk-free for you - you may still need to pay costs. We have been contacted by customers who are now facing legal bills into the thousands for cases they thought were no win, no fee.

Many fees (known as "disbursements") are not covered by these agreements, and you would have to pay for them. The agreements also may not cover costs if your claim is not successful. You could end up having to pay thousands of pounds.

We want to be the best landlord we can be. If there's something you need us to sort, please get in touch so that we can work with you to fix it.