Published: 25 February 2024
Our teams are working hard to improve our homes and deliver the standard of homes our customers expect. To help us make sure that we can do this, we're carrying out a higher number of inspections and surveys than we did before. This has meant that we have experienced high demand for some types of repair. In some cases this has meant customers waiting longer than expected for work to be completed, and we apologise to customers who have been affected by this.
We are now delivering a plan to address this higher demand. We have increased the capacity of our repairs teams, and we are also working with trusted subcontractors to help us to complete overdue repairs. We have also put resources in place to meet likely upcoming demand, so we can deliver a better service in the future.
If you have an existing outstanding repair, we'll be in touch with you directly to let you know more. We are very sorry for the delay. If you have an issue which has got worse since you first reported it, please get in touch with us straight away by e-mail (rbh.repairs@rbh.org.uk), phone (Freephone 0800 027 7769), or on the MyRBH portal.
