Meet our Complaints Team

  • Team Manager

    Helen Walsh is our Complaints Manager. Helen leads the complaints team and manages the complaints process, supporting and providing advice to the team along with supporting RBHs longer term strategic vision and values. Identifying areas for improvement through our customer complaints and feedback and working with teams within RBH to implement service improvement and change.

  • Senior Complaints Resolution Officers

    Kate Lloyd and Molly Broome are our Senior Complaints Resolution Officers - they deal with complaints that are now at Stage 2.

    Our Complaints Resolution Officers are experienced in handling a wide range of complaints and compliments from customers and service users, they work with our customers, service users and teams within RBH to ensure that all complaints are investigated effectively, efficiently, and fairly within our published timescales. Feedback that is captured through our complaints and compliments are important to us as this helps us to improve our services and shape our culture.

  • Complaints Resolution Officers

    Tina Kaye, Aimee Litherland, Abigail Conaghan, Craig Nelson, and Natalie Hinchliffe are our Complaints Resolution Officers. They deal with complaints at Stage 1.

    Our Complaints Resolution Officers are experienced in handling a wide range of complaints and compliments from customers and service users, they work with our customers, service users and teams within RBH to ensure that all complaints are investigated effectively, efficiently, and fairly within our published timescales. Feedback that is captured through our complaints and compliments are important to us as this helps us to improve our services and shape our culture.

  • Complaints Assistants

    Jamie Hallissey and Janey Riley are our Complaints Assistants.

    Our complaints assistants are the first point of contact for all enquiries that come into our complaints team, they are trained in identifying key issues in the complaint and communicating with our customers ensuring that all service requests and complaints are recorded correctly on our systems and are dealt with in the correct manner, they support our complaints team and are a key role within our service.