Meet The Complaints and Feedback Team

Meet our Complaints and Feedback Team

• Team Manager

  Helen Walsh is our Complaints and Feedback Manager. Helen leads the complaints team and manages the complaints process, supporting and providing advice to the team along with supporting RBHs longer term strategic vision and values. Identifying areas for improvement through our customer complaints and feedback and working with teams within RBH to implement service improvement and change.

• Complaints Resolution Officers

  Chris Hollinrake, Darrione-Rose Penlington, Tina Kaye and Kate Lloyd are our Complaints Resolution Officers

  Our Complaints Resolution Officers are experienced in handling a wide range of service requests, complaints at both Stage 1 and Stage 2 of our complaints process, elected member enquiries and compliments from customers and service users, they work with our customers, service users and teams within RBH to ensure that all complaints are investigated effectively, efficiently, and fairly within our published timescales. Feedback that is captured through our complaints and compliments are important to us as this helps us to improve our services and shape our culture.

• Complaints Assistants

  Janey Riley and Saeeda Begum are our Complaints Assistants.

  Our complaints assistants are the first point of contact for all enquiries that come into our complaints team, they are trained in identifying key issues in the complaint and communicating with our customers ensuring that all service requests and complaints are recorded correctly on our systems and are dealt with in the correct manner, they support our complaints team and are a key role within our service.