A sub-group of the Representative Body worked together to produce this strategy and it was endorsed by the RBH Board, and approved by the Representative Body on 14 April 2025.

Our Membership Vision Statement:

“To create an engaged, inclusive and values-driven Membership that drives positive change.  We will redefine the Member experience ensuring a lasting impact for customers, colleagues and our communities”.

There are three key aims of this Strategy which support the long-term vision of a thriving Society that puts the views of the Membership at the heart of the governance framework:

  • Aim 1: Develop the Membership offer to provide clarity on the benefits 
  • Aim 2: Ensure all Customers and Colleagues understand what mutuality means
  • Aim 3:  Make it easier for Members to have their say and communicate the outcomes of their contribution