A sub-group of the Representative Body worked together to produce this strategy and it was endorsed by the RBH Board, approved by the Representative Body and received by our Members at the Annual Members Meeting in September 2024.  

There are three key aims of this Strategy which will provide a solid base to develop a new three-year strategy.

All the aims support the long-term vision of a thriving Society that puts the views of the Membership at the heart of the governance framework:

  • Aim 1:  Ensure customers and colleagues understand what mutuality means
  • Aim 2:  Develop the Membership offer to provide clarity on the benefits
  • Aim 3:  Make it easier for Members to have their say and communicate the outcomes of their contribution