Join our Customer Services Committee 

We're looking for an additional RBH customer to join our Customer Services Committee. 

As part of our commitment to providing safe and secure homes and great services, our Board have established a Customer Services Committee which is made up of Board Members and up to three customers. We currently have two customer members appointed to the committee. We're looking for a third customer member to join the committee and work with our Board to make sure we hear directly from those living in our homes to inform how we are delivering the services our customers expect and deserve. 

  • This is a paid role, and the successful candidate will receive £1,500 per year for a minimum of four meetings each year plus meeting preparation time and visits to RBH events and sites. 

The successful candidates will be passionate about our communities and the people who live in them. They’ll be able to use data and information provided to the committee to shape what RBH does for its customers.  We want someone who will share our commitment to equality, diversity, and inclusion and we are encouraging applications from anyone who holds a tenancy or is a leaseholder.    

We want to make it really easy to apply and we’re happy to have a chat before applications are due for anyone wanting to know more.  Please contact our Governance Team who will be happy to make contact with you – you can email customercommittee@rbh.org.uk or call us on Freephone 0800 027 7769.

About the committee 

The committee will ensure that our customers have a voice in the development of strategies, policies, and service standards. They'll review and recommend to the Board all customer-facing strategies, scrutinise the performance of our repairs team (including in relation to damp and mould), and make sure that our services meet the needs of our diverse tenant and customer base. The committee will monitor our performance against the Regulator's tenant satisfaction measures and consumer standards, and regularly review customer feedback on service delivery, including complaints. 

How to apply and applications deadline 

Applicants should send: 

  • their CV; and 
  • a supporting letter (no more than 2-3 sides of A4) that covers how they meet the essential requirements set out at the end of the role profile. 

Applications should be sent to customercommittee@rbh.org.uk and must be received by 11.59pm, Wednesday 10th April 2024. 

If you would like to speak to us about the role or the application process, please also get in touch via customercommittee@rbh.org.uk. 

We will seek to apply best practice in the recruitment and selection process to ensure that candidates have a positive experience. 

We aim to ensure that we accommodate candidates who require any reasonable adjustments to the recruitment and assessment process. The Chair of the Customer Services Committee will make the final decision on reasonable adjustments.

What happens next 

We'll invite longlisted applicants to participate in a facilitated "mock committee" exercise in the week commencing 22nd April – we’ll send papers out a week in advance. This will give applicants a good sense of how the committee will focus its work. Applicants who successfully complete this stage will be asked to attend an interview with the Chair of the Committee (Tim Weightman) and other members of the Committee in the week commencing 13th May. The successful candidate will be notified following the interviews, and their induction will take place upon appointment. 

Meetings are usually in the early evening – starting around 5pm.