We're looking for three RBH customers to join our new Customer Services Committee
As part of our commitment to providing safe and secure homes and great services, our Board have established a new Customer Services Committee. We're looking for three customers to join the committee and work with our Board Members to make sure we are delivering the level of service our tenants and customers expect and deserve.
This is a remunerated role – we expect the remuneration to be £1,500 per annum for a minimum of four meetings per year plus meeting preparation time and visits to RBH events and sites.
Who we’re looking for
The successful candidates will be passionate about our communities. They will be able to scrutinise the detailed data and information provided to the committee and provide supportive and robust challenge to RBH senior leaders. They'll share our commitment to equality, diversity, and inclusion. They'll be willing and able to prepare for and attend committee meetings, training sessions, and other events.
All RBH tenants and leaseholders are able to apply. We have three vacancies, at least two of which are reserved for tenants.
About the new committee
The new committee will ensure that our customers have a voice in the development of strategies, policies, and service standards. They'll review and recommend to the Board all customer-facing strategies, scrutinise the performance of our repairs team (including in relation to damp and mould), and make sure that our services meet the needs of our diverse tenant and customer base. The committee will monitor our performance against the Regulator's tenant satisfaction measures and consumer standards, and regularly review customer feedback on service delivery, including complaints.
How to apply and applications deadline
Applicants should send:
- their CV; and
- a supporting letter (no more than 2-3 sides of A4) that covers how they meet the essential requirements set out at the end of the role profile.
Applications should be sent to customercommittee@rbh.org.uk and must be received by 11.59pm, Tuesday 17th October 2023.
If you would like to speak to us about the role or the application process, please also get in touch via customercommittee@rbh.org.uk.
We will seek to apply best practice in the recruitment and selection process to ensure that candidates have a positive experience.
We aim to ensure that we accommodate candidates who require any reasonable adjustments to the recruitment and assessment process. The Chair of the Customer Services Committee will make the final decision on reasonable adjustments.
What happens next
We'll invite longlisted applicants to participate in a facilitated "mock committee" exercise in the week commencing 30th October – we’ll send papers out a week in advance. This will give applicants a good sense of how the committee will focus its work. Applicants who successfully complete this stage will be asked to attend an interview with the Chair of the new Committee (Tim Weightman) and other members of the Committee in the week commencing 6th November. The successful candidates will be notified following the interviews, and their induction will take place upon appointment. Their first meeting of the committee is expected to be towards the end of the calendar year.
Meetings are usually in the early evening – starting around 5pm.
