Thank you to all our customers for their support, understanding, and patience during this week's severe weather.
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Our contact centre and our customer service centre at St Alban's House remain open for urgent and emergency cases. We have been receiving a high volume of calls, can we request that unless your call is an emergency please avoid calling so we can keep our lines available. You can email non-urgent repairs to firstname.lastname@example.org. For general non-urgent general enquiries please email us on email@example.com.
With cold weather forecast again for this weekend, don't forget that our emergency repairs line operates 24/7 on freephone 0800 027 7769. Unless your call is an emergency, we would be most grateful if you can avoid calling so that we can keep lines available for emergency calls. Non-urgent repairs can be reported by e-mail on firstname.lastname@example.org and non-urgent general enquiries on email@example.com - our team will respond to these non-urgent enquiries as soon as they can.For out of hours homelessness enquiries, please call 0300 303 8875.
Please take care when you are out and about!